Refund Policy
1. General Refund Terms
- TicketMart.co facilitates ticket bookings in collaboration with various theaters across India.
- Ticket prices vary based on partnerships, seating categories, and other factors.
2. Cancellation & Refund Eligibility
- Users can cancel their booked tickets before the event as per the cancellation policy of the respective theater.
- A 5% cancellation charge will be deducted from the total ticket amount for all cancellations.
3. Resell Ticket Service (Full Refund Option)
- If a user wishes to get a full refund, they can list their booked ticket for resale using our "Resell Ticket" service.
- Once the ticket is resold, the user will receive the full ticket price.
4. Processing Time for Refunds
- Refunds (after deducting cancellation charges) will be processed within 7-10 business days.
- If the ticket is resold via our platform, the full amount will be credited to the user's account within 5 business days after the sale.
5. Non-Refundable Cases
- No refunds will be issued for last-minute cancellations (as per theater policy).
- Tickets purchased under non-refundable deals or discounted offers are not eligible for refunds.
6. Event Cancellations & Reschedules
- If an event is canceled or rescheduled by the organizer, the refund process will be subject to the theater’s refund policy.
- Users will be notified via email/SMS regarding the refund or rescheduling options.
7. Contact & Support
- For refund requests or resell assistance, contact our support team at Info@ticketmart.co or visit the Help Center on our website.